FAQ

Shipping & Delivery

How quickly will my EvermossDIY kit arrive? We know you're eager to roll up your sleeves and start crafting! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Highly recommended for last-minute birthday celebrations, holiday hosting preparation, weekend activity planning, or when you want your premium craft kits delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice for expanding your ongoing seasonal home decor and craft desk rotation.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, all-inclusive DIY crafting kits with zero shipping costs on qualifying orders.

How are the kits packed to ensure fragile elements or materials don't spill or break? We respect the joy of unboxing a perfect project! Every EvermossDIY component is stored inside individual, securely labeled compartments or eco-friendly airtight pouches to prevent spilling or mixing during transit. Fragile elements are wrapped in dense protective sheets and cushioned within a heavy-duty, double-walled corrugated outer box to guarantee your kit arrives flawless, organized, and ready to build.

Can I track my shipment? Absolutely. As soon as your kit leaves our fulfillment center, you will receive an automated email containing a secure tracking number so you can track your creative package straight to your doorstep.

Kits, Materials & Crafting Process

Do I need to buy any extra tools to finish the project? No, not at all! Every single EvermossDIY kit is completely self-contained and all-inclusive. We provide all the specific adhesives, molding bases, shaping tools, and hardware required to complete the exact project displayed on our store. All you need to bring to the table is your imagination and a clear workspace.

I have absolutely zero artistic skills. Can I still do this? 100%! In fact, we design our kits specifically for you. Our instructions are broken down into incredibly clear, simplified steps that remove all the guesswork. There is no right or wrong way to complete our kits—our goal is to guide you comfortably while allowing your unique personal style to shine through.

Are the materials inside the kits safe and eco-friendly? Yes, environmental safety is our core foundation. We responsibly source our raw elements, utilizing natural, non-toxic, and hypoallergenic materials whenever possible. Any preserved botanical or moss elements are entirely organic and safely treated, requiring absolutely no water, sunlight, or ongoing maintenance once assembled.

Returns & Satisfaction

What is your return policy? We want you to build and create with absolute joy! Because our kits contain precise weights of raw materials, delicate pre-sorted elements, and specialized tools, we accept returns only on completely unopened, un-started kits in their original, pristine condition and factory-sealed product boxes with all external security tape fully intact within 30 days of delivery.